Returns Policy

 

At Cellsafe, we are committed to bringing you the highest quality products and to providing you with the best possible customer service.

If you are experiencing any difficulties with any of the products we sell or you have any concerns, we ask that you please let us know in writing by e-mailing us at sales@cellsafe.com.au please describe the nature of the problem and provide us with your purchase date and your order number and we will respond to you as quickly as possible.

Bluetooth headsets carry 6 month warranty , Bluetooth iPhone Docks carry 6 month warranty and Cordless Phones carry 12 month warranty. In the case of Bluetooth headsets, these do require charging so please check that you have fully charged the unit before contacting us. If we find the product not be faulty it will be returned to you and the postage and handling charge for shipping the item back to you will be reapplied. The warranty does not apply to damage, general wear and tear, batteries or other consumables.

In the unlikely event you experience any problems with your Cellsafe Case, Radi-Cushion or Radi-Chip then please notify us in writing by e-mail and Cellsafe will use its discretion as to what action we will take. We ask that you refer to the page on the website about caring for your Cellsafe product as the most common complaints with these items arise from misuse and or general wear and tear.

Please note that Cellsafe does not warrant defects resulting from the misuse, physical damage, neglect, abuse, alteration or repairs by unauthorised parties, and that normal wear and tear is not considered a fault.

Radi-Chips, Radi-Cushions and Cellsafe cases should not be exposed to extreme heat, moisture or cleaning products and solvents. If you are using your phone without a case fitted over the top then please note that sweat and oils from your hands may cause some discolouration of the Radi-chip, this is purely cosmetic and will not affect the performance of the product.

Please note that the Cellsafe products are designed specifically for the models described on our website. We regret we do not refund or exchange for incorrect purchases or if you have simply changed your mind.

Cellsafe will not accept any unauthorised returns, customers must contact us in writing and will be issued a return authority number which must be clearly written on the packaging when returning any goods to us. Please note that Cellsafe will not accept or be held responsible for any item sent to us without a Return Authority number clearly printed on the envelope / packaging.

Thank you.