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Frequently Asked Questions
Please read our FAQ before sending us a message.
A: Radi- Chips are our latest technology and our most exciting & innovative product yet! We are moving towards a different direction with our new Radi-Chip technology, as this product is a small adhesive chip which attaches to the back of the phone and is only 0.35mm thick it can be used with any mobile phone case.
We have found more and more that customers are wanting to buy their own fashion case rather than be restricted to the colour range & materials of the products we are able to produce with our technology built in so for this reason we have developed the new Radi-Chip.
Unlike our previous version, the Radi-Cushion which covered the entire back of the phone the Radi-Chip is a small adhesive patch and is so thin (just 0.35mm) you won’t even know it’s there! What’s more, the Radi-Chip suits a whole range of phones with one model suitable for iPhones 3/4/4S/5/5C & 5S, one model to suit iPhones 6 / 6 Plus and another model which suits all Android Smart Phones.
A: Because the test results prove it! EMC Technologies (accredited by NATA - National Testing Authority Australia) and Quietek & Morlabs (accredited by FCC & NVLAP in the USA) have carried out thorough testing on the Cellsafe Cases.
A: You will still be absorbing SAR radiation into your body when carrying your mobile phone in your pocket. Did you know that Apple Inc. recommend you don't carry your iPhone 4 less that 15mm from your body? "iPhone's SAR measurement may exceed the FCC exposure guidelines for body-worn operation if positioned less than 15mm (5/8 inch) from the body (eg: when carrying iPhone in your pocket)." Content from iPhone 4 - Important Product Information Guide 2010.
If you must carry your mobile phone in your pocket then place the screen side towards your body with the Cellsafe case facing away from your body.
A: Yes, the Cellsafe case is designed to allow easy access to your mobile phones standard fittings like your charger and headphones. Please note however, our heavy duty cases are thicker so your phone may not fit inside charging docks / docking stations with these cases fitted.
A: Yes, because it is made up of a silicone compound the Cellsafe case will provide protection to the rear and sides of your mobile phone against scratches.
A: Yes, the Cellsafe case just slips onto the back of your phone like any other case.
A: We’re glad you asked! We developed the Cellsafe Radi-Cushion because we know everyone has different tastes and not all customers will find the Cellsafe case designs & colour range to their liking. We also know how important it is to reduce your mobile phones SAR radiation. Now you can enjoy all the benefits of Cellsafe’s scientifically proven radiation reduction technology with the freedom to choose your own mobile phone case* or even to use your mobile phone without a case. For more information on these exciting new products please refer to the product page.
*Note: the Cellsafe Radi-Cushion is 1mm thick and may not fit inside some slimline mobile phone cases. Not suitable for use with mobile phone cases made of aluminium or any other type of metals as this may affect the performance of the product.
A: No, each Cellsafe case is designed for a particular model phone.
The RF module antenna which is embedded in the silicone case is designed specifically to work for the specifications of the model and brand it was designed for.
At present we have Cellsafe cases for iPhone 4, iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, Samsung Galaxy S1, Samsung Galaxy S2, Samsung Galaxy S3, Samsung Galaxy S4, Samsung Note 2, HTC Desire HD, HTC Desire S however we have more models in development and will update the website as more models of Cellsafe cases become available.
Please note the Cellsafe case for iPhone 4 is not compatible with the iPhone 4S, although it is similar in physical appearance the internal antennas of these phones are different.
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